FAQ's

1. Where do you ship?
We currently ship to customers across Australia and New Zealand only.

2. Do you offer free shipping?
Yes, we offer 100% free shipping on all orders. There are no hidden charges.

3. How long does order processing take?
Orders are processed within 1–2 business days after payment is confirmed.

4. How long does delivery take?
Delivery usually takes 2–7 business days depending on your location.

5. How can I track my order?
Once your order is shipped, you will receive a tracking number via email so you can monitor your delivery.

6. Can I cancel or change my order?
You can request changes or cancellations within 24 hours of placing your order. After that, orders are processed and cannot be modified.

7. What if my order arrives damaged or incorrect?
If you receive a damaged or wrong item, please contact us within 48 hours of delivery with photos, and we will resolve the issue as quickly as possible.

8. Do you accept returns?
Yes, we accept returns in 30 days under certain conditions. Items must be unused and in original packaging. Please contact us first before sending anything back.

9. How can I contact customer support?
You can reach us anytime at:
📧 info@misomahome.com.au

10. Are your products high quality?
We carefully select products that meet our quality standards to ensure durability, functionality, and value for our customers.

11. What payment methods do you accept?
We accept secure payments through major credit/debit cards and other trusted payment providers available at checkout.

If you have any other questions, feel free to contact us. We’re always here to help!