Shipping policy

Thank you for shopping with Misoma. We are committed to providing a smooth and reliable delivery experience for all our customers.

Shipping Locations
We currently ship to Australia and New Zealand only.
🚚 Fulfillment address: 85 Grose Street North Parramatta NSW 2151, Australia

Free Shipping
We proudly offer free shipping on all orders. There are no hidden fees or additional shipping charges.

Order Processing Time
All orders are processed within 1–2 business days (Monday to Friday).
Orders are not processed or shipped on weekends or public holidays.

Delivery Time
Once your order has been processed and shipped, the estimated delivery time is:
🚚 2–7 business days

Please note that delivery times may vary slightly depending on your location and external factors such as courier delays or high demand periods.

Order Tracking
After your order is shipped, you will receive a confirmation email with a tracking number, allowing you to monitor your shipment in real time.

Delays & Issues
While we strive to deliver your order within the estimated timeframe, delays may occasionally occur due to factors beyond our control (such as customs or logistics issues). We appreciate your patience in such cases.

Incorrect Address
Please ensure that your shipping details are accurate at checkout. Misoma is not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery (or expected delivery date), and we will assist you in resolving the issue.

Contact Us
If you have any questions about your shipment, feel free to reach out:
📧 info@misomahome.com.au

🕘 Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM

At Misoma, we aim to make your shopping experience simple, reliable, and hassle-free.

Thank you for choosing Misoma!