Privacy policy

Privacy Policy – Misoma

Last Updated: 29 MAY 2026

At Misoma, your privacy is important to us. This Privacy Policy describes how we collect, use, and protect your personal information when you visit or make a purchase from our store.

By using our website, you agree to the terms outlined in this policy.

1. Information We Collect
When you visit our store, we may collect the following types of information:

  • Personal Information: Name, email address, phone number, and shipping/billing address

  • Order Information: Products purchased, payment details, and transaction history

  • Device Information: IP address, browser type, time zone, and cookies

2. How We Use Your Information
We use your information to:

  • Process and fulfill your orders

  • Communicate with you regarding your purchase

  • Provide customer support

  • Improve our website and services

  • Prevent fraud and ensure security

3. Sharing Your Information
We only share your information when necessary, such as:

  • With trusted third-party service providers (payment gateways, shipping partners)

  • To comply with legal obligations

  • To protect our rights and prevent fraudulent activities

We do not sell or rent your personal information to third parties.

4. Cookies & Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies help us:

  • Remember your preferences

  • Understand user behavior

  • Improve website performance

You can choose to disable cookies through your browser settings.

5. Data Security
We take appropriate measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no online system is completely secure, so we cannot guarantee absolute security.

6. Your Rights
Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for data processing

To exercise these rights, please contact us.

7. Third-Party Services
Our store may include links to third-party websites or services. We are not responsible for the privacy practices of those external sites.

8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

9. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us:

Email: info@misomahome.com.au

Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM

Business address: SE 105 180 Elgin St, Carlton, 3053, Victoria, Australia

At Misoma, we value your trust and are committed to protecting your privacy.