Terms of service

Last Updated: 29 MAY 2026

Welcome to Misoma. By accessing or using our website and purchasing from our store, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.

1. General Conditions
By using this website, you confirm that you are at least the age of majority in your country or have permission from a legal guardian. You agree not to use our products or services for any illegal or unauthorized purpose.

We reserve the right to refuse service to anyone for any reason at any time.

2. Products & Services
We strive to ensure that all product descriptions, images, and prices are accurate. However, we do not guarantee that all information is error-free. We reserve the right to correct any errors, update information, or cancel orders if necessary.

3. Orders & Billing
By placing an order, you agree to provide accurate and complete information. Misoma reserves the right to refuse or cancel any order if fraud or unauthorized activity is suspected.

All payments are processed securely through trusted payment providers.

4. Shipping & Delivery
We currently ship to Australia and New Zealand.

Processing Time: 1–2 business days
Delivery Time: 2–7 business days
Shipping: Free on all orders

Delivery times are estimates and may vary due to factors beyond our control.

5. Returns & Refunds
We offer a 30-day satisfaction guarantee. To be eligible for a return:

Items must be unused and in original packaging
You must contact us before returning any item

We reserve the right to deny returns that do not meet our policy conditions.

6. Intellectual Property
All content on this website—including text, images, logos, and design—is the property of Misoma and may not be copied, reproduced, or used without permission.

7. Limitation of Liability
Misoma shall not be liable for any direct, indirect, or incidental damages resulting from the use or inability to use our products or services.

8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or practices of those websites.

9. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon posting on this page.

10. Contact Information
If you have any questions about these Terms, please contact us:

Email: info@misomahome.com.au

Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM

Business address: SE 105 180 Elgin St, Carlton, 3053, Victoria, Australia

By using our website, you agree to these Terms of Service.

Thank you for choosing Misoma.